Retail Mystery Shop

We customize your mystery shopping program to meet your bars specific needs.

This includes:
Ensuring the staff welcomes the customers
Evaluating the ambiance inside the store
Checking Sales Associates knowledge of the products
Determining length of time a customer browses the sales floor prior to being engaged by sales personnel
Checking the facility to ensure it's maintained regularly
Ensuring personnel comply with professional guidelines
Management presence / problems correctly resolved
Evaluating the overall customer service experience