Hotels Mystery Shop

We customize your mystery shopping program to meet your bars specific needs.

This includes:
Evaluating the ambiance in and around the hotel
Ensuring the staff welcomes it's customers
Checking length of time for Check-In/Check-Out
Checking the facility to ensure it's maintained regularly
Checking the quality of the rooms and pricing
Evaluating housekeeping services
Evaluating the ambiance inside the bar/restaurant
Evaluating the Continental Breakfast & Gift Shop
Evaluating the quality of the food/wine/liquor
Ensuring personnel comply with professional guidelines
Evaluating the overall customer service experience