We customize your mystery shopping program to meet your bars specific needs.
Determining length of time on the phone when placing order (includes hold time)
Checking order taker's knowledge of the menu
Confirming that the order taker up-sell any additional items, such as drinks, appetizers or dessert?
Ensuring that the customers order is packed accurately
Confirming that they receive enough plastic ware,sauce,napkins?
Evaluating the parking area for customers to park for carry-outs
Determining length of time that customers wait for the food at pick-up
Checking the accuracy of the order
Evaluating the quality of the food and pricing
Ensuring personnel comply with professional guidelines
Evaluating the overall customer service experience