Dining Mystery Shop

We customize your mystery shopping program to meet your bars specific needs.

This includes:
Ensuring the outside feels safe, secure and clean
Ensuring the staff welcomes the customers
Evaluating the ambiance inside the restaurant
Checking server's knowledge of the menu
Determining length of time that customers wait for food
Checking the facility to ensure it's maintained regularly
Evaluating the quality of the food and pricing
Ensuring personnel comply with professional guidelines
Management presence / problems correctly resolved
Evaluating the overall customer service experience